Why am I getting prompted for Webuath and/or Passkeys
It allows servers to integrate with the strong authenticators now built into devices, like Windows Hello or Apple’s Touch ID. Instead of a password, a private-public keypair (known as a credential) is created for a website. The private key is stored securely on the user’s device; a public key and randomly generated credential ID is sent to the server for storage. The server can then use that public key to prove the user’s identity.
Click here for additional information - Duo's guide to passkeys/Webauth
How can I activate Duo on my new phone?
To set up Duo on your new phone, visit the ‘Duo Guide’ and follow the instructions under Add or Manage Devices After Enrollment'.
If you have a new phone number and do not have access to the old number, please contact Help Desk at 361-570-4399 for assistance.
How do I get Duo to text me?
When you receive the notification for Duo push, click on 'Other Options.' You will be presented with other options to finish authentication with.
Click on 'Text Message Passcode' to prompt Duo to text you a passcode.
My phone number is enrolled with Two-Factor Authentication, but I deleted the Duo mobile app or it’s not working. What do I do?
Please see the Duo - Reactivate Duo Mobile for an Existing Device guide.
For additional assistance, please give Help Desk a call at (361) 570-4399.
What data does Duo collect?
What do I do if I can’t find the app?
Device may be too old or unsupported by Duo. However, you can still authenticate by SMS text message or hardware token.
Hardware tokens for students may be obtained using either of these two methods:
Filling out the Duo Hardware Token Financial Assistance Request form
Purchasing a token at from the A&M-Victoria Online Store
What do I do if my device is too old?
You can still authenticate by SMS text message or hardware token.
If you need a hardware token, please visit the A&M-Victoria Online Store. If you are in need of financial assistance, please fill out the Duo Hardware Token Financial Assistance Request form.
For additional information on supported versions:
Android Supported Versions
iOS Supported Versions
What if I have both a staff and student account?
You will enroll for both, but can use the same phone number and app for both accounts.
What is Two Factor Authentication (2FA)?
2FA is an additional layer of authentication beyond a username and password. 2FA involves something you know (password) plus something you have with you (like Duo Mobile on your smartphone) to prevent someone from logging in with only your password. With Duo 2FA, you still enter your username and password. The second factor provided by Duo is simply an added layer of security on top of your existing credentials.
What should I expect when I choose the Duo Verified push notification option?
Please see the Knowledge Article: Duo - Verified Push
Where can I find the Duo mobile app?
Why am I not getting my Push notification?
If you have your phone set to Do Not Disturb, this will prevent Push notifications from coming through.
Why is Duo mobile app saying it detected security issues with my device?
Duo may make recommendations on how to better secure your device. Click on the pop-up in your Duo mobile app to see what needs to be updated. These can also be completed at a later time.